Refund and Cancellation Policy

Last updated: October 2026

Because every patch is made to order, refunds and cancellations depend on how far your order has progressed.

Before proof approval

You may cancel at any time before approving your digital proof. If any artwork or digitizing work has been completed, a setup fee may apply as stated on your quote.

After proof approval

Once you approve a proof, materials are ordered and production is scheduled. Orders cancelled after approval may be charged for work completed, including setup, digitizing, molds and materials.

After production

Completed custom patches cannot be returned or refunded for change-of-mind reasons, because they are made specifically for you.

If something is wrong

If your patches do not match your approved proof, arrive damaged or are defective, please contact us within 14 days of delivery with your reference number and photos. We will review the issue and, where appropriate, remake the affected patches or issue a refund or credit for them.

We cannot accept responsibility for errors that appeared in a proof you approved, or for minor color variations inherent to thread, PVC or printing.

How refunds are issued

Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.